- Provide support to international and domestic clients and suppliers via telephone and email customer service platform.
-Advise suppliers and clients as a product expert and provide timely assistance
- Collaborate with internal departments to manage and solve queries efficiently and effectively
Job Description
Provide support to international and domestic clients and suppliers participating in EcoVadis international sustainable development evaluation campaigns.
- Ensure participation and engagement by assisting suppliers throughout the entire evaluation process via telephone and email customer service platform.
- Advise suppliers and clients as a product expert and provide timely and accurate assistance. Provide technical support and ensure adequate information is available.
- Collaborate with EcoVadis internal departments to manage and solve queries efficiently and effectively. Research and implement solutions for constant improvements within the EcoVadis support structure.
- Assist with a variety of internal projects based on the needs of the organization. Liaise with international colleagues regularly to assist and add value to the EcoVadis global mission.
- Work in close collaboration with our International Supplier Engagement team based in our European headquarters, you will ensure that the company quality standards are met, and will contribute to the overall process improvement.
Qualifications
Degree in a Business or Management related discipline would be preferred, but applicants with other backgrounds will be considered.
- At least 1 year working experience preferably with international exposure (even if only dealing with international clients over the phone).
- Fluency in English and French (oral & written) is a must. Additional languages will be a plus.
- Front-line skills will be especially appreciated e.g. Call Centre, Customer Care, Debt Collection, etc.
- High proficiency in Excel and Power Point.
- Customer-oriented and quality-focused approach to work.
- Good communication, interpersonal and influential skills.
- Ability to work well in an international start-up team environment.
Additional information
What EcoVadis offers:
- The opportunity to work in a young and multicultural environment.
- Managing cross-functional projects and interact with a young and diverse team.
- Attractive Package with various benefits upon completion of probation period (gym benefit, flexible time arrangements, work from home and more)
- Beginning: As soon as possible
- Location: Ebene
- Full-time contract
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.