To supervise and assist daily Front Office operations.

• To supervise and assist daily FO operations.
• Responsible for arrival & departure.
• To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times
• To ensure that no information regarding guest names, details  or room numbers is given to unauthorized persons
• Ensure unidentified persons are not allowed access to guest rooms
• Security of payments
• Prepare documentation for daily business
• Ensure prompt, efficient and courteous reception of guests
• Full awareness of current daily status of Hotel
• Be aware of daily functions, events, VIP and group arrivals