Floor Supervisor

• At least 3 years work-related experience in Housekeeping operations with at least 1 year in a supervisory position • Fluent in English and French, a third language would be an advantage

• Take part in training and implement accordingly
• Conduct adequate and satisfactory on-the-job training
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Supervision of the cleaning and carry out routine inspections in all rooms
• Coordinate & supervise activities to ensure optimum care and assistance to guests
• Establish and maintain effective employee relations
• Ensure high level of quality services are delivered to guests at all times
• Handling and monitoring of guests complaints and the relevant follow up action required
• Inform Team Members on VIPs and specific requests
• Assist his superior in ensuring a proper manning during the shift
• Monitor adequate usage of cleaning products (Quantity/Quality)
• Ensure that all mini bar are correctly replenish
• Verifies requisition of supplies, control sheet
• Ensure that items are correctly input on the system
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
• Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping department
• Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
• Ensure that all repairs are reported to maintenance department and follow up is carried out
• Monitor departmental stores and replenish as and when required
• Monitor the minibar is replenished as and when necessary