Responsible for ensuring the effective operation of Coffee
Shop. This includes supervising staff, stock management, preparing high quality products and customer care.
RESPONSIBILITIES
organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
maximise profits and achieve sales targets set by head office
coordinate staff scheduling and motivate and encourage staff to achieve targets
ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
ensure high standards of customer service are maintained
implement and instil in your team company policies, procedures and ethics
handle customer complaints and queries
prepare reports and other performance analysis documentation
report to, and attend regular meetings with area managers or head office representatives
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