.

Our client (a well established company in the IT sector) is currently looking for a L2 Shared Cloud Support.

The Mission

To analyse and troubleshoot complex incidents raised by our customers (reactive incident management) or by monitoring activities (pro-active incident management) or referred to by Key Skills / Senior Key Skills and/or activate expert L2 teams (Security, Backup, Infra, System) / L3 Engineering teams abroad.

-Change Management

• Request fulfilment on standard/complex changes
• Patch management (updates and configuration; scripting & automation) of a multi-tier Cloud infrastructure.
• Routine system administration tasks such as user and service management, permissions, log analysis and other relevant activities
• Liaising with clients as a main point of contact/support for essential changes to their systems.

-Incident Management

• Troubleshoot and resolve incidents escalated from other teams
• Restore service as quickly as possible following a service outage-type Incident
• Escalate other teams on Incidents with the relevant investigation
• As appropriate, gather data and lay groundwork for Root Cause Analysis

-Knowledgebase Consolidation

• Maintains technical procedures and System Administration documents
• Support and train the level 1 team on proactive incident resolution

-Reporting and Communication

• Provide Reporting on operational issues to Team Leader
• Provide ad-hoc reports and participate in technical debriefs

Experience:

• Minimum 2 years Experience in a production environment including virtualisation or other IT Infrastructure related experience

Knowledge:

• IT Proficient: Networking,Linux, VMWare, Windows,Netbackup
• Systems Administration on Virtualised environments
• Process and Standards and ITIL
• Incident and Change Management handling process
• Customer relationship management

Education, Qualifications, and Certifications:

• Minimum : Degree in Information Technology
• Proficient in Networking, Linux, Windows and virtualisation
• Certification on Linux, VMware

Job skills and Certifications:

• Technical skills on various platforms
• Excellent language skills (English and French), spoken and written
• Communication and knowledge of ITIL

If you have the right profile and you are motivated to take up this challenge, kindly send us your application.

Only shortlisted candidates will be contacted.

We thank you for your interest in this job offer