He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Achieving customer satisfaction and room revenue goals while taking guests through the booking process.
- Act as a main resource for reservation with regards to achieving customer satisfaction.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, a, hotel facilities and services.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Manage reservation function to maintain the highest possible room occupance
- Ensure deposit payment is taken in advance for all pay at hotel reservation
PREREQUISITES:
Excellent communications skills and extremely organized.
EXPERIENCE:
Previous experience in reservations, one to two year experience in front desk operations. The successful candidate is likely to have a passion for customer service, excellent communication skills
DESIRABLE:
Experience in using HMS Software