QUALITY COORDINATOR
- Riviere du Rempart
- Not disclosed
- Permanent
- Added 22/03/2017
- Closing 03/04/2017
Candidate’s profile
• Holder of a Degree/Diploma in Hospitality Management and/or Quality Management
• Good knowledge of quality terms and concepts
• Familiar with Environmental Management System and Sustainable Development
• Working experience in a hotel environment would be an advantage
Main duties
- To assist the Manager-Quality in the setting up and maintenance of a quality/sustainable development culture in the group and coordinate the quality functions in several hotels simultaneously
- To implement Veranda / Heritage Resorts standards and ensure adherence to these standards at all times.
- To conduct internal quality audits
- To maintain and update the processes and the SOPs in hotels
- To compile monthly guest satisfaction questionnaire (GSQ) and do regular follow up on comments and results of the findings of GSQ analysis
- To coordinate and maintain the Environment Management System at Heritage Resorts
- To produce periodical reports as per request from the Manager- Quality
- Under the guidance of the Manager-Quality, to develop training modules and deliver training to team members
- To work closely with the Quality/Environmental Champion of each hotel on various projects