Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, ...

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

RESPONSIBILITIES

The General Accounting Operations Representative supports the management and execution of general accounting processes. An individual in this role will demonstrate a sound knowledge of bookkeeping/accounting techniques related to a specific accounting function or perhaps across multiple accounting functions; provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents.
EXPERIENCE
Functional competencies:

Accounting
MS Office
ERP Package (desirable)

Additonal Qualifications

Bachelor's Degree in Banking and Finance/ Management with Finance/ Accounting with Finance with at least 4+ years relevant experience in Banking/Finance Field

Preferred Skills:

· Cost Management

· Operational Excellence

· Balance Sheet Reconciliations

· Data Analytics and Interpretation

· GAAP (General Accepted Accounting Principles)

· General Ledger

· Regulatory Accounting

· Tax Accounting

· Operations Management

· Project Management

· Resource Management

· Customer Service

· Problem Solving & Escalation Management

· Service Level Agreement (SLA) Management

· User Relationship Management

· Call / Conversation Management

· Customer Interaction Handling

· Service Enablement

· Customer Queries and Data quality

. PTP and OTC exposure at Senior /Supervisory level will be a definite advantage

KEY RESPONSIBILITIES:
Maintain ledgers, statements and accounts within established procedures taking appropriate action to secure or make payment, resolve discrepancies, etc.

Verify calculations, allocations, etc. and checks or obtains information for incorrect or incomplete documents.

For Operations, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLA)] and improvement/change initiatives.

Scan statements, ledgers, and accounts to identify unusual/overdue items and selects the correct procedure for actions, referring more complex items to a more senior person as appropriate.

Analyze data from statements, ledgers, accounts, etc.

Shares information required for the team to be successful.

Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

Identify and undertakes initial investigation of variances against budgets and standards

Collate and extract data, produce schedules, summaries etc.

May deal with clients and suppliers on the telephone to exchange information and clarify facts.

Prepare routine reports from statistical and financial information to ensure management receives appropriate information in an accurate and timely manner.

May provide ad-hoc analyses and summaries of information as requested.

Coordinate training and team development activities if applicable.

Provide quality, cost effective service while looking at ways to contribute to process improvement.


May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

May take accountability for effectively handling senior level escalations or customer complaints received via various sources.

May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.

May complete and resolve non-call customer contact requests received by mail, web or email.

May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues.


May manage the team by resource planning in order to optimise availability, set goals and objectives for each team member and ensure individuals meet their targets.


May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.