• Degree in hospitality / tourism management or any other acceptable qualifications, experience and career achievement are essential together with academicals requirements
• 10 Years experience in related industry,
- Assists superior / HR in conducting selection, recruitment and promotion of respective team members
- Conduct Performance Appraisal and identify necessary training measures of respective team members
- Together with HR develop and implement formal training plans for the Department
- Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
- Makes recommendations to Superior on team members’ matters and promotions
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
- Act as a coach
- Ensure that on the job training is conducted on a regular basis
- Coordinate & supervise activities in his/her department.
- Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
- Ensure that respective team projects a warm, professional and welcome image
- Handle and monitor of guests complaints and the relevant follow up action required
- Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
- Interact regularly with guest to obtain feedbacks for improvement
- Ensure that the percentage of Guest questionnaire filled in are as per objectives set
- Manage Roster
- Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
- Establish cost management plan
- Manage each kitchen outlet as independent profit centre
- Collaborate with the FnBM and RM to develop strategies and special events to promote sales
- Ensure respective TMs are operating as per Quality Management System
- Ensure respective TMs are operating as per S&H regulations and policies
- Maintain good housekeeping in his / her Department
- Menu engineering processes
- Prepare and communicates the Kitchen Operations plan and monitors its implementation
- Ensure that Outlets are in good running condition
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Computer literacy including hotel management system such as Opera, Micros, Win HMS… • Fluent in English and French both written and spoken, a third language would be an advantage |