This job is expired
Reservations Agent for the Indigo Group of Hotels
- Port Louis
- Not disclosed
- Permanent
- Added 13/01/2017
- Closing 12/02/2017
The Reservations Agent is responsible for handling all reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Indigo Hotel standards.
Core Responsibilities
- Answer telephone calls, insert individual and group bookings
- Process and manage reservations
- Prepare invoices and reply to mails
- Check no shows and raise charges
- Pull out reports as and when required
- Sell rooms at the best possible rate to maximise sales
- Any other cognate duties as delegated by the Reservations Manager
Desired Profile
- HSC or equivalent
- High School diploma or equivalent required
- Experience in a hotel or a related field preferred
- College course work in related field helpful
- Dazzling telephone and communication skills
- Clear verbal and written communication skills
- Ability to work a flexible schedule to include weekends and holidays.
- Strong computer skills necessary. IT literacy, with experience of packages such as Excel, Fidelio, MS Word etc
- Must be flexible and able to work in a fast paced environment
- Impressive time management and organisational skills
- Candidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team player
Ninety – Six Hotel Collection
- P.O Box 91Caudan, Port Louis, Mauritius
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