• HSC level or equivalent / SC level with professional training and experience
• At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position
Take part in training and implement accordingly
Conduct and ensure that employees receive adequate and satisfactory on-the-job training
Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
Assist in the building of an efficient team by taking interest in their welfare, safety and development
Supervise the outlet TM and carries out routine inspections
Innovate new cocktails and drinks in the bar
Ensure that all outlet TM provide an effective and efficient service at all times
Maintain excellent interpersonal relationships amongst the team
Inform TM on VIPs and specific requests
Conversant with daily events
Handle and monitor of guests complaints and the relevant follow up action required
Ensure guests’ satisfaction
Assist the “In Villa Dinning Manager” to plan, organise and supervise catering activities like Events CBO or Outside Catering
Assist the Outlet Manager to:
Ensure a proper manning during the shift
Manage the outlet’s budget efficiently and effectively
Ensure that all transactions regarding guests checks are dealt with
Ensure respective TMs are operating as per Quality Management System
Ensure respective TMs are operating as per S&H regulations and policies
Leads the team in the absence of Outlet Manager
Supervise grooming within the outlet
Request repairs to the Maintenance Department and ensures follow up
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