Customer Service Representative (ABC BPO Ltd)

ABC BPO Ltd is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. The role involves handling customer inquiries via phone, email, and live chat, ensuring prompt and professional resolution of issues.

Roles & Responsibilities

• Handle inbound and outbound calls for sales, customer surveys, enquiries, debt recovery, and other activities as required by the Company
• Accurately capture and enter new customer information into the system
• Maintain and regularly update customer and prospect databases
• Contact businesses and individuals via telephone in a professional manner
• Provide clear and accurate information on products and services
• Handle customer complaints effectively and provide appropriate solutions within defined timelines
• Identify priority issues and escalate them to the relevant department when necessary
• Transfer calls to the appropriate internal resources where required
• Conduct follow-ups on customer interactions to ensure satisfactory resolution

Qualifications & Experience

• School Certificate (SC) or Higher School Certificate (HSC)
• Minimum of 1 year of relevant experience in a similar role

Profile

• Strong customer service orientation with a positive attitude
• Excellent problem-solving and interpersonal skills
• Ability to work effectively both independently and within a team
• Proficient in basic computer applications
• Strong verbal and written communication skills in both English and French

ABC BPO Ltd reserves the right to call for interviews only those candidates who meet the required criteria.