Cards Operations Support - 6 Months

The Assistant Level 1 - Issuing is responsible for contacting clients to schedule appointments, meet them, and verify their KYC documents.

The position also ensures that all requirements for KYC checks are met. Additionally, the role includes reaching out to clients to offer various card‑related services such as card activation, upgrades, new card offerings, or credit limit reviews.

Responsibility

• Understand and follow Cards policies and procedures, including confidentiality standards.
• Accurately identify and validate customer KYC documents.
• Identify, document, and escalate customer issues and complaints.
• Provide effective solutions to customers while maintaining strong knowledge of Cim Finance’s Cards & Payments offerings.
• Participate in Issuing campaigns, initiatives, roadshows, and related activities.
• Demonstrate a customer‑centric approach in all interactions.
• Support counter operations on an as‑needed basis.
• Perform outbound calls for key strategic initiatives including card activation, declined transactions, sales campaigns, and more.
• Liaise with internal stakeholders to follow up on pending tasks.
• Carry out any other related duties within the Business Unit, both frontline and back‑office, as required.

• Higher School Certificate.
• 0–2 years of experience in a similar industry (fresh graduates are welcome).
• Valid driving license and access to a vehicle (motorbike or car).
• Excellent verbal communication skills.
• Strong email writing skills.
• Comfortable approaching and engaging potential customers.