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Training Coordinator

  • Port Louis
  • Not disclosed
  • Permanent
  • Added 12/04/2024 
  • Closing 12/05/2024

Atalian Interactive is recruiting a Training & Qualitor Coordinator for an English campaign.

 

Duties :

  • Create initial and continuous training materials.
  • Provide initial and continuous training sessions.
  • Participate in the development of employee skills through coaching sessions, debriefing and work sessions.
  • Lead, teach, onboard, and evaluate new hires.
  • Evaluate employees and identify weaknesses and specific training needs.
  • Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Build daily, weekly, monthly training program.
  • Oversee employee attendance and performance during training period.
  • Gather feedback from trainees after each educational session.
  • Compile and track performance for teams and individual level.
  • Perform regular monitoring to ensure accurate and consistent process compliance.
  • Provide performance expectations, action plans and development plans to improve quality.
  • Maintain updated curriculum database and training records.
  • Work in close collaboration with the Team Leaders, operation team and QA analyst for the continuous improvement of the quality level
  • Partner with internal and external stakeholders and liaise with business process owners regarding instructional design.
  • Provide weekly training progress report to both internal and external stake holders

 

Profile :

  • Excellent communication in English, written and spoken.
  • Ability to multi task, organize and prioritize your work load effectively to meet the business and customers’ requirements.
  • Ability to use Excel, Word and Power Point
  • An inquisitive, creative and problem-solving ability.
  • Experience as trainer / training coordinator would be an advantage.
  • Ability to work odd hours.

Atalian Interactive Ltd

Atalian Interactive Ltd

 

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