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Configuration and Knowledge Coordinator

  • Mauritius
  • Negotiable
  • Permanent
  • Added 03/04/2024 
  • Closing 03/05/2024

We are seeking a skilled and experienced Configuration and Knowledge Coordinator to join our operation team.

 

Responsibilities:

  • Configuration Management:
    • Manage the records of various configuration items, including hardware, software, documentation, and other components within the organization.

    • Collaborate with different departments to gather configuration requirements and ensure compliance with organizational standards.

    • Create and maintain documentation related to configuration processes, standards, and best practices.

 

  • Knowledge Management:
    • Collaborate with subject matter experts, team leads, and team members to identify critical knowledge areas and create comprehensive knowledge repositories.

    • Regularly update and review knowledge resources to ensure accuracy and relevance.

    • Generate and update user manuals, training materials, and other documentation to support internal teams and customers.

    • Implement knowledge management strategies to capture, organize, and distribute information effectively.

 

  • Training and Support:
    • Provide training sessions to joiners and different teams on configuration management practices and the use of knowledge resources.

    • Offer support to joiners and different teams seeking assistance with configuration-related issues or knowledge queries.

    • Perform activities that are intended to increase the knowledge, skills, and abilities of different teams.

    • Keep training materials up-to-date and track progression of employees involved in training activities.

 

  • Collaboration:
    • Work closely with different teams to ensure seamless integration of configuration and knowledge management into existing workflows.

    • Foster a collaborative culture that encourages the sharing of information and best practices.

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