Housekeeping / Room Attendant
- Mauritius
- Negotiable
- Permanent
- Added 25/03/2024
- Closing 24/04/2024
To serve the needs of the business, our guests and our colleagues by ensuring that all guest rooms are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.
- Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.
- Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
- Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
- Ensure that lost and found articles are processed properly and that the correct logs are maintained.
- Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
- Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
- Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
- Ensure VIP requirements are met
- Ensure all special requests are met, with particular reference to families visiting our resorts with children.
- Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
- Clean and take care of all working equipment used by himself / herself.
- Report any damage or loss in a guest room immediately after being found.
- Remove room service trays from room & place in service area.
- Make room status reports.
- Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management
HOW YOU CAN SUCCEED IN THIS ROLE
Within Anantara, the top-performing people who do this job always demonstrate the following attitude:
Working with Others:
- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They act with personal professionalism and integrity at all times
Taking Responsibility:
- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manages their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:
- They are committed to meeting and exceeding all performance standards
- They constantly look to develop their own professional skills and abilities
- They perform job tasks in line with established policies and procedures
- They always try to provide a top-quality experience to all our guests.