To support the existing Solutions Architect team
Main Duties and Responsibilities:
- Manage clients’ end to end projects/portfolios
- Implement and commission Enterprise Services as per the agreed Scope of Work by client
- Implement Security Solutions to customers
- Provide technical support to customers and own the Incident management process
- Coordinate with contractors and manage their schedule to plan installation and commissioning of Enterprise Services
- Control on installation and commissioning plan and provide visibility to the commercial team
- Assist the team in Solution Design and ensure commissioning reports are submitted
- Operationalise new products and services
- Assist commercial team in collecting customers’ technical requirement
- Respond to functional and technical elements of RFIs, RFQs and RFPs
- Ensure all provided services and processes are in alignment with the agreed service level targets through SLAs
- Ensure faults and incidents on Enterprise Services are resolved as per the agreed SLA
- Work on ticket trend analysis, identify the repeated failures and address the root cause
- Stock Management to ensure stock level is up to date and efficiently manage the ordering, stocking, storing and using of inventory
Qualifications and Experience:
- Degree in Computer Science or Engineering any related field
- CCNA certification or any other applicable vendor’s certifications
- Minimum two-years’ experience with vendor solutions such as Fortinet and Palo Alto
Skills and Aptitudes
- Good communication and interpersonal skills
- Good problem solving skills and multi-tasking
- Excellent analytical thinking
- Excellent project management skills
- Team oriented
Candidate should have a valid driving license and a vehicle available.
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