Security, Hosting & Applications Engineer
- Plaine Wilhems
- Negotiable
- Permanent
- Added 26/11/2020
- Closing 26/12/2020
To provide 1st/2nd level technical support to users and customers
Job Title:
Systems Administrator (Applications Engineer)
Mandatory:
- Degree in IT
- Windows Server Certifications
- 2 - 3 years’ experience in Windows Server, Web Server, SQL Server administration and Citrix Administration
- Knowledge of Windows Server infrastructure- 2012, 2016 & 2019
- Basic knowledge of Windows SQL Server Administration- 2012, 2016
- Knowledge of IIS – 8.5 and onwards
- Experience with Citrix Administration
- Knowledge of Powershell Scripting
- Knowledge of FTP protocols, encryption
Desirable:
- Multinational exposure & experience
- Knowledge of Monitoring tools – Dynatrace/ Hostmonitor
- Knowledge of Splunk
- Knowledge of Syslog
- Common IT Knowledge: SQL, XML etc.
- Experience with SharePoint, Cherwell
- Basic knowledge of Network Protocols and troubleshooting tools – TCP, Telnet, IP Addressing etc.
Key Accountabilities:
- To provide 1st/2nd level technical support to users and customers
- Incident Management - To manage and resolve customer or user requests according to internal processes and standards
- To participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements
- To implement change requests according to internal processes and standards
- To monitor all events that occur through the IT Infrastructure
- To communicate and escalate, if needed, to team leads on issues identified which may impact on delivery schedules
- To liaise with service providers and 3rd party suppliers for any issues which may require their intervention
- To be compliant with internal security policies and processes
- To involve in product upgrades/ releases
Personal Competencies:
- Customer oriented attitude, good verbal and written communication in English
- Collaboration with colleagues within and outside the team and external 3rd party suppliers
- Pleasant attitude and ability to react to positively to criticism
- Fast and avid learner
- Problem solving and analytical skills
- Excellent interpersonal and communication skills
- Excellent analytical and problem-solving skills
- Proactive and motivated
- Ability to work well under pressure and being able to work accurately with a keen eye on quality
- Out of the box thinker, ability to suggest both technical and process improvements
- Take ownership of work items
- Flexible in working hours, availability to work on a 24/7 basis