To be in charge of parts operations in Autonexx Spare Parts Department To provide highest level of external and internal customer satisfaction To maximize return on investment through parts ordering, sales and proper inventory control
Responsibilities | |||||
Responsible for the purchasing of spare parts, protective equipment and any other consumables | |||||
Negotiate with local suppliers for best possible quotes | |||||
Assist with yearly stock taking or as when necessary | |||||
Assist with investigations and reporting of any stock variances arising from any such stock takes | |||||
Assist with the analysis of stock or spare parts usage trends for ordering of parts | |||||
Prepare Order List of Spare Parts as per sales trends for approval by Management | |||||
Ensure proper ordering of all customer requests for both direct customers and workshop customers | |||||
Follow up of orders in pipeline from ordering, shipping and receipt in our store | |||||
Follow up of payments (TT transfers) to suppliers with accounts department | |||||
Follow up and approval of shipping documents for customs clearance | |||||
Follow up of original documents (Bill of Lading, Commercial Invoice etc) from suppliers for customs clearance | |||||
Prepare Proforma Invoices, Commercial Invoices and Packing Lists for export customers | |||||
Follow up of export orders to customers | |||||
Ensure correct flow of information between suppliers, air/sea forwarders, export customers and RDC Spare Parts Department. | |||||
Assist service technicians in determining parts & accessories requirements for individual jobs | |||||
Liaise with shipping agents for arrival dates of cargo and communicate with concerned department and external customers | |||||
Notify service personnel when special parts or back-ordered parts are received | |||||
Organise inventory of all parts when received | |||||
Ensure that all parts are stored as per predetermined locations | |||||
Ensure that parts purchased locally are done as per RDC workshop planning and delivery schedule | |||||
Maintain cleanliness of Parts and Accessories Department and keep spare parts neatly stacked | |||||
Provide excellence customer service to all customers | |||||
Be fully conversant with internal POS (transfer of items, prepare invoices, create new parts etc) | |||||
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service | |||||
Ensure proper discipline and attendance (lateness and absence) among staffs in spare parts department | |||||
Requirements | |||||
Excellent product knowledge, good administrative skills and inventory management experience | |||||
High level of communication and interpersonal skills using all methods email, phone etc. | |||||
Good sales and customer service skills | |||||
Experience in computerized inventory systems | |||||
Ability to work under pressure
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