Reporting to the Head of Department, the Customer Support Specialist will provide assistance facilities by reviewing and ensuring that all legal and regulatory requirements are met for the approval submission process on Rights Management & Activation and respective Submissions.

• Provide support to customers, including procedural documentation;
• Assist customers according to the documented procedures and processes;
• Work continuously on a task until completion (or Routing to subject matter experts if required);
• Approval of access requests, management of user accounts (e.g. deletion of inactive user);
• 1st Level support;
• Creation and interpretation of statistics;
• Review of submission and requesting of updates if required (based on applicable guidelines and experience);
• Pre-approval of submissions on behalf of GSMD (Group Strategy, Marketing, Distribution) and routing to IOC (International Olympic Committee) /IPC (International Paralympic Committee);
• Answering of general and specific questions on Rights Management & Activation and TRACK Submissions ( request submission tool) ;
• Daily management of end-to-end process;
• Regular process analysis and design of improvement options (documentation, process, technology);
• Continuous improvement of guidelines and training material based on processed submissions/ revisions;
• Prioritize and manage multiple issues simultaneously;
• Establish a good working relationship with customers and colleagues in a global environment.