• Diploma or BSC in relative field from a recognized institution • Minimum 8 Years of experience in hotels • Computer literacy including hotel management system • Fluent in English and French both written and spoken, a third language would be an advantage

Capability:

• Assists superior / HR in conducting selection, recruitment and promotion of respective team members
• Conduct Performance Appraisal and identify necessary training measures of respective team members
• Together with HR develop and implement formal training plans for the Department: Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
• Makes recommendations to Superior on team members’ matters and promotions
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
• Act as a coach: Ensure that on the job training is conducted on a regular basis

Customer:

• Coordinate & supervise activities in his/her department.
• Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
• Ensure that respective team projects a warm, professional and welcome image
• Handle and monitor of guests complaints and the relevant follow up action required
• Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
• Interact regularly with guest to obtain feedbacks for improvement

Finance:

• Manage Roster
• Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
• Establish cost management plan
• Manage his department as independent profit centre
• Ensure monitoring and control of inventory

Process:

• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Ensure briefings have been done to all TM
• Manage and control all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
• Establish in line with the quality manager of all quality procedures and follow-up