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Customer support Tech Specialist

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 18/01/2017 
  • Closing 17/02/2017

Customer Support Tech Specialist

 

RESPONSIBILITIES:


Manage customer interactions; incoming/outgoing (via various multimedia channels: phone calls, emails, chat messaging) while applying a personalized approach.

Understand and qualify the customer requests, record cases in CRM/ticketing systems.

Provide appropriate solution, information or incident resolution actions to the customers.


REQUIREMENTS:


Minimum Diploma in IT
It Literate ( Word , Excel, E-Mail...)
Good experience in Customer Relations
Excellent written and Spoken Skills ( English and French )

Good Communication Skills

Extrovert
Team Player 

Quick Learner

CCNA certified

Knowledge in Microsoft

Linux  Certified

 

 

Orange Business Services Mauritius Limited

Orange Business Services Mauritius Limited

 

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