Customer Support Tech Specialist
RESPONSIBILITIES:
Manage customer interactions; incoming/outgoing (via various multimedia channels: phone calls, emails, chat messaging) while applying a personalized approach.
Understand and qualify the customer requests, record cases in CRM/ticketing systems.
Provide appropriate solution, information or incident resolution actions to the customers.
REQUIREMENTS:
Minimum Diploma in IT
It Literate ( Word , Excel, E-Mail...)
Good experience in Customer Relations
Excellent written and Spoken Skills ( English and French )
Good Communication Skills
Extrovert
Team Player
Quick Learner
CCNA certified
Knowledge in Microsoft
Linux Certified
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