Promote and sell the assigned product range while providing technical advice, product demonstrations, and customer training to address technical queries and maximise product value.

Main Responsibilities

Operational Efficiency

• Assist the Sales Executive in the preparation of the monthly and annual budget per product, customer and Supplier.
• Ensure Sales forecasts are achieved within the allocated customer portfolio.
• Prepare and submit weekly sales report to Sales Executive.
• Propose products selling price in line with market dynamics
• Provide technical information to customers, as and when required.
• Prepare weekly visit plan and visit reports
• Monitor Monthly Customer Performance v/s budget
• Prepare a visit itinerary and appointments in view of suppliers’ visits
• Collect competition data during Suppliers’ visit
• Report regularly on competitors’ new products and initiatives
• Collect competitor’s price list at regular intervals
• Benchmark our products and service compare to competitors’ products and service.
• Work out a plan to beat our competitors on the market
• Submit monthly feedback and market information for the preparation of suppliers’ report
• Commit to delivering results in accordance to Quality Policy and Right First Time
• Assist in maintenance of the quality management system including auditing activities for continuing adaptability and suitability
• Improve and maintain housekeeping and orderliness in the workplace.

Revenue Generation

• Introduce new products to customers
• Maximise Ducray Lenoir product range in customer portfolio
• Prepare tenders and ensure timely delivery and submission
• Manage follow-up with customer to ensure payments are made within defined limits
• Ensure that all store forms are enclosed within deadline 
• Prepare monthly debtors’ feedback report
• Send request for quotations to suppliers
• Prepare and submit to Sales Support all prices, brochures and technical details required for the preparation of quotations and tenders.
• Assist Sales Support to ensure that all quotations and tenders are sent to customers within deadline and in such a way to give Ducray Lenoir the maximum chance to secure the order

Customer Experience

• Ensure quotation has been duly received by customer through phone tracking
• Acknowledge receipt of orders to customers
• Ensure customers are informed about order processing
• Inform customers on a weekly basis of status of pending orders
• Handle customer complaints within defined deadline.

Stock Management

• Submit sales forecast for products to be ordered. 
• Prepare and update action plan for stock items which have expiry dates of less than six months.

JOB REQUIREMENTS

Qualifications & Experience

• Minimum Higher School Certificate with recognised functional expertise in either professional, technical or sales background
• University degree in Sales or Scientific field will be an advantage
• Minimum 2 years including a minimum related experience in operations and routines
• Marketing and Sales Strategies oriented
• Solution oriented with an analytical approach to sales performance and market trend
• Fully computer literate
• Communication skills both written and spoken
• Fluent in French and English both written and spoken
• Nursing skills would be an advantage
• Holder of a Private Car driving License

Competences

Sales & Client Management

• Prepare and follow up on quotations, proposals, and tender documents.
• Maintain and update customer databases and product catalogs.
• Support sales presentations, product demonstrations, and client communications.
• Strong customer focus: understand client needs and provide timely solutions.
• Ability to identify new business opportunities and expand client base.

Communication & Interpersonal Skills

• Excellent verbal and written communication in English and French; Creole is an asset.
• Build and maintain strong relationships with clients, colleagues, and stakeholders.
• Team-oriented and collaborates effectively across sales, technical, and logistics teams.

Operational & Organizational Skills

• Track sales orders, coordinate with logistics, and ensure timely delivery.
• Efficiently manage multiple tasks and sales-related documentation.
• Adaptable to fast-paced environments and quick to learn new products and processes.

Professional Attributes

• Problem-solving mindset to resolve client or operational challenges.
• Proactive, detail-oriented, and results-driven.

Management reserves the right to call only the most suitable candidates for an interview and may choose not to make any appointment as a result of this advertisement.