Do you have experience in a B2B Client Services / Account Manager role? Speak fluent business French and like the idea of unlimited popcorn, a book club and games corner? We are looking for a French Speaking Client Service Executive to join our team in Grand Baie.

ABOUT WTAX

WTax is a global leader in foreign withholding tax recovery, helping institutional investors unlock value from cross-border investments. With offices in major financial hubs worldwide, we partner with over 900 clients — including some of the world's largest asset managers, insurers, pension funds, and sovereign wealth institutions.

We combine deep expertise in international tax law with innovative technology to reclaim taxes efficiently and transparently. Our mission is simple: maximise our clients' recoverable returns through precision, expertise, and compliance excellence.

THE ROLE

As our global footprint continues to grow, we are looking for a fluent French speaker to join our Client Services team in Grand Baie, servicing our French region institutional client base. You will be the primary relationship owner for a portfolio of clients — including hedge funds, asset managers, pension funds, and other cross-border investors — guiding them through the withholding tax reclaim process from start to finish.

This role is ideal for someone coming from a financial services, banking, asset management, or management company background who understands the dynamics of institutional clients and is passionate about delivering exceptional, high-touch service.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for an assigned portfolio of French-speaking institutional clients
• Manage the end-to-end reclaim documentation process, liaising with clients, custodian banks, tax authorities, and internal teams
• Request, collect, reconcile, and validate documentation in line with jurisdictional requirements
• Build and maintain strong, long-term client relationships to drive loyalty and retention
• Collaborate with internal departments to resolve issues and proactively drive reclaims through to submission
• Prepare and present regular reports on client reclaims and additional recovery opportunities
• Monitor client satisfaction and proactively address concerns before they escalate

QUALIFICATIONS & EXPERIENCE

• Fluent in French and English — written and spoken (essential)
• Bachelor's degree in Finance, Accounting, Economics, Law, or a related field
• Minimum 2 years of experience in a B2B client-facing role — account management, client relationship management, or client services
• Experience in a financial services, banking, asset management, or a management company strongly preferred
• Familiarity with institutional investors, hedge funds, or cross-border investment structures is a significant advantage
• Exceptional organisational skills with the ability to manage multiple clients and priorities simultaneously
• Strong attention to detail, especially in documentation-heavy processes
• Proactive problem-solver with a passion for delivering outstanding client service
• Collaborative team player who is equally comfortable working independently