Together with Hotel Manager, plan, organize and coordinate activities of F&B department Ensure that various outlets operate successfully and are individually profitable as per standards
| Conduct selection, recruitment and promotion of respective team members (together with HRC/HRE) | |||||||
| Ensure that on the job training is conducted on a regular basis | |||||||
| Conduct Performance Appraisal and identify necessary training measures of respective team members | |||||||
| Assist HR in developing and implementing formal training plans for the department | |||||||
| Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly | |||||||
| Make recommendations to Superior on team members’ matters and promotions | |||||||
| Ensure that discipline prevails within the team and communicates any disciplinary issues to superior / HR manager | |||||||
| Act as a coach | |||||||
| Coordinate & supervise activities in his/her department | |||||||
| Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences | |||||||
| Keep tract of popular / unpopular items on the different F&B outlets menus and Wine lists and respond accordingly | |||||||
| Ensure that respective team projects a warm, professional and welcome image | |||||||
| Handle and monitor of guests complaints and the relevant follow up action required | |||||||
| Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM | |||||||
| Formulating a short and long term Team Member work schedule. Maintaining a harmonious balance between necessary supervision and individual creativity | |||||||
| Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||