Responsible for overseeing daily laundry operations, ensuring efficient processing of linens and garments while maintaining high quality standards. Supervises staff, manages inventory, and ensures proper use and maintenance of equipment.

Key Responsibilities

• Operations Management

  • Oversee daily laundry operations (washing, drying, ironing, folding).

  • Ensure smooth workflow and timely delivery of laundry services.

• Staff Supervision

  • Manage, train, and schedule laundry staff.

  • Monitor performance and ensure productivity standards are met.

• Quality Control

  • Ensure all linen and garments meet cleanliness and presentation standards.

  • Handle rewash or complaints efficiently.

• Inventory Management

  • Monitor stock levels of linen, uniforms, and cleaning supplies.

  • Maintain proper records of linen usage and losses.

• Equipment Maintenance

  • Ensure proper use of laundry machines and equipment.

  • Coordinate repairs and preventive maintenance.

• Health & Safety Compliance

  • Ensure adherence to hygiene, safety, and chemical handling procedures.

  • Maintain a clean and safe working environment.

• Cost Control

  • Manage laundry expenses (chemicals, utilities, labor).

  • Implement cost-saving measures without compromising quality.

• Coordination with Departments

  • Liaise with housekeeping, front office, and other departments for laundry needs.

  • Ensure timely delivery of guest and staff laundry.

• Customer Service

  • Handle guest laundry requests and complaints professionally.

  • Ensure high satisfaction levels.

• Reporting & Documentation

  • Prepare daily/monthly reports on operations, costs, and inventory.

  • Maintain accurate records of laundry activities.