SPECIFIC REQUIREMENTS  Effective communicator.  Retailing ability.  An outgoing personality with excellent customer care skills.  Ability to respond and adapt to various situations and circumstances.  Ability to work as a team player.

Customer Service

• Actively participates in the provision of excellent service to guests.
• Makes every client who enters the Spa feel welcomed and at ease.
• Actively promotes and carries out Spa visits followed by a guest consultation.
• Maximises bookings, whilst ensuring that each guest receives the highest standard of care and attention at all times, and encouraging them to return.
• Maintains a high profile with guests, advises them on the various Spa tariff, packages and treatment programs.
• Ensure guest satisfaction at all times by ensuring that safety and service are always the Spa’s first priority.
• Converses with guests to obtain feedback and suggestions for improvement.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Spa Manager and/or Lead Spa Therapist.

Promotion and Direct Up-selling

• Keeps abreast with the Spa Menu in order to advise and enthusiastically promote clients on treatments available, Spa programs, gift vouchers and retails sales.
• Promotes Spa facilities at every opportunity.
• Participates in promotional activity on behalf of the Spa when required, demonstrating the services offered by the Spa.
• Actively participates in the establishment of Naïade as a leading Spa brand and ensures its expansion on the Market.

SOP Compliance and Quality Assurance

• Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and checklists, and with Management instructions.
• Ensures that all treatment procedures are correctly carried out.
• Double-checks guest information prior to treatment or any other Spa services to confirm guest requirements, preferences and/or allergies to any products.
• Complies with all SOP(s) whilst monitoring their professional execution.
• Maintains a detailed knowledge of the products used in the Spa and any other retail items, and keeps up to date with any new products and treatment in regard to the Spa industry.
• Follows and carries out Housekeeping Rules as stated in the Manual, ensuring the treatment room is kept clean and tidy at all times.
• Ensures the smooth day-to-day running of the treatment area and oversees that SOP(s) are maintained at all times.
• Complies with grooming and hygiene, and with safety regulations at all times.