Provides technical support by troubleshooting user issues, maintaining hardware and software, and ensuring smooth IT system operations. Assists with upgrades, deployments, and IT projects across local and regional locations.

Key Responsibilities

• Provide second-line technical support to end-users across the organization.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Support and maintain operating systems and business applications.
• Monitor IT systems and respond to alerts and incidents.
• Document support activities, solutions, and procedures.
• Assist in the deployment of new hardware and software solutions.
• Maintain inventory of IT assets and ensure proper lifecycle management.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to users on IT systems and best practices.
• Participate in IT projects, upgrades, and rollouts.
• Ensure compliance with IT policies, procedures, and security standards.
  

  Requirements
  Technical Skills

• Proficiency in Windows operating system
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Microsoft 365, Active Directory, and remote support tools
• Familiarity with IT ticketing systems and ITIL practices
• Basic understanding of cybersecurity principles

• Minimum of 3 years in IT support or helpdesk roles
• Experience in troubleshooting hardware and software issues
• Exposure to enterprise IT environments

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work independently and as part of a team
• Customer-focused with a proactive attitude.

• English: Fluent
• Additional languages: Advantageous