The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.

The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.

• Manage high volumes of calls, emails, and requests, and follow up when needed
• Aim for first‑contact resolution and escalate unresolved queries
• Deliver friendly and professional customer care
• Support the team when required
• Handle customer issues and complaints in line with company policies
• Help improve feedback and complaints processes
• Record accurate customer information in the system
• Build positive customer relationships
• Maintain customer satisfaction levels and meet KPIs
• Stay updated on products, services, and policies through mandatory training
• Participate in sales campaigns and achieve set targets
• Follow work schedules to support service delivery
• Prepare and send memos, letters, and forms
• Perform general administrative tasks
• Handle confidential information responsibly
• Carry out other related duties within the Business Unit 

Profile

• School Leavers Certificate
• 2–3 years of call centre experience (an advantage)
• Customer‑focused and able to work well with different people
• Good typing and data‑entry skills
• Clear phone and verbal communication, with strong listening skills
• Strong written and spoken English and French
• Able to stay calm and handle pressure positively
• Can multitask, prioritise, and manage time effectively
• Professional, reliable, and respectful
• Creative and solution‑oriented  
• Detail‑driven and committed to quality 
• Basic understanding of customer service processes 
• Confident using Microsoft Office and general IT tools