Emcar Shipping is looking for a dynamic Boarding and Operations Assistant with hands-on experience in vessel boarding and port operations to support daily activities.

About Emcar Shipping

Emcar Shipping has over 50 years of proud legacy in the Shipping Agency business, delivering exceptional service to all vessel types calling at Port Louis harbour. We are a trusted partner in the Mauritian maritime industry, now expanding our team to support growing operations.

The Opportunity

We are seeking a dynamic, reliable, and detail-oriented individual to join as Assistant Boarding & Operations Officer. This role provides essential support to our Boarding and Operations Officer (the primary on-site coordinator) and the broader team, ensuring seamless vessel calls, documentation, and stakeholder coordination. It is ideal for someone eager to build hands-on expertise in ship agency operations in a fast-paced, 24/7 environment.

Key Responsibilities

• Vessel & Port Operations Support
  • Monitor vessel arrivals, operations in port, and departures; assist in real-time coordination.
  • Support boarding activities (e.g., accompany officer on vessels when required, handle protocols out of hours; early mornings/late nights).
  • Update clients/principals on vessel status, cargo clearance, and operational progress.
  • Maintain and update database/records on vessel movements, arrivals/departures, and cargo documentation.

• Documentation & Clearance
  • Prepare, verify, and submit import/export documents (Bill of Entry, Bills of Lading).
  • Arrange clearance of spare parts, handle cargo documentation, invoices, and shipments.
  • Liaise with Mauritius Revenue Authority (MRA), Immigration, Customs, Airlines, and other stakeholders for timely clearances.
  • Ensure all necessary documents are completed for import/export procedures; arrange payments of VAT, duties, levies, and pending bills.
  • File and maintain electronic/manual records; input data into MACCS system for approvals.

• Customer & Stakeholder Liaison
  • Act as point of contact for internal/external customers; provide excellent service and advise on import/export/shipping procedures.
  • Handle correspondences, follow up on clearances, and ensure timely communication.

• Administrative & Accounting Support
  • Assist in closing final disbursement accounts.
  • Collect payments/receipts; follow up on accounting documents and invoicing.
  • Prepare/submit reports to management as required.

• General & Compliance
  • Stay updated on changes in shipping/import/export laws and regulations.
  • Assist ISO Administrator, prepare Bank Guarantees/licenses/bonds when needed.
  • Participate in training and development opportunities.
  • Perform all duties in line with company policies, standards, and procedures.

On-Call & Availability Requirements

• Participate in 24/7 on-call roster (including Saturdays/Sundays/public holidays).
• Be prepared to attend vessels out of office hours (early morning/late night) and return from leave/day off if operationally required (compensated with time off in lieu).

Skills, Qualifications & Experience

• Minimum HSC or equivalent.
• 1-3 years' experience in shipping, logistics, customs clearance, or agency operations highly advantageous (but not essential, training will be provided).
• Strong attention to detail, coordination, and problem-solving skills.
• Intermediate + proficiency in MS Office (especially Excel & Word).
• Good command of written and spoken English and French (bilingual essential).
• Ability to work in a fast-paced, high-pressure environment and meet tight deadlines.
• Clean driving license (bike and car – definitely an advantage).
• Willingness to learn quickly from senior team members; proactive and reliable attitude.
• Physically fit and comfortable boarding vessels (safety protocols followed).

Upon applying

Kindly provide your CV and cover letter saved as follows ‘ABOO EMC ‘Surname in CAPS’ CV’ / ABOO EMC ‘Surname in CAPS CL’.

Why Join Emcar Shipping?

Join a respected, long-established company in the dynamic Mauritian maritime sector. Gain hands-on experience in full ship agency operations, contribute to a committed team, and grow toward senior boarding/operations roles as the department expands.