To execute and administer several core policy processes including issuance of contracts and after sale servicing for Individual related policies along with providing support in the day-to-day administration of the department.

 

Job Summary

To execute and administer several core policy processes including issuance of contracts and after sale servicing for Individual related policies along with providing support in the day-to-day administration of the department.

Main Responsibilities 

• Verify that all requirements are met before finalising new business proposals into policies
• Prepare and verify policy contracts before issuance
• Ensure that policy contracts are Dispatch either by post or email within internal KPIs
• Assist Legal & Compliance team on any related queries regarding Individual customers
• Prepare manual & duplicate policies
• Register assignment deeds & release of assignments
• Ensure all policy documentation is complete and compliant with underwriting guidelines
• Maintain accurate records in the policy administration system.
• Verify all Servicing Requests prior processing to ensure accuracy & compliance
• Process and Validate Technical and Non-Technical alterations on system together with the Endorsements
• Process Cancellations and Paid-Up on the system & Issue Cancellations and Paid-Up letters 
• Process reinstatements of policies
• Prepare & send monthly Renewal Notices
• Calculate and Submit Refunds instructions as & when required
• Process Standing Orders, Amendment of Standing order and/or Salary deductions (Internal or external check offs)
• Perform system testing as & when required
• Ensure that any Policy related documentations issued are accurate and error free 
• Adhere to legal requirements and industry regulations 
• Comply with all internal procedures put in place
• Process and validate changes pertaining to the administration of Group Business portfolios
• Assist Sales Support & Customer Service Team on customers related queries
• Answer queries promptly as & when required while ensuring confidentiality of information
• Ensure that all Yearly Statements sent to customers are accurate and issued in a timely manner
• Any other related tasks as assigned

Job Requirements

• HSC with at least 3-4 years relevant working experience in a similar position or in the insurance sector
• Knowledge in Life Insurance products will be an advantage
• Good planning & organisational skills
• High attention to detail
• Proficient in MS Word & MS Excels skills
• Good Team Player & Willingness to take initiatives
• Ability to work in a team and on tight deadlines
• Excellent Verbal and Written communication skills

The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.

Job Summary To execute and administer several core policy processes including issuance of contracts and after sale servicing for Individual related policies along with providing support in the day-to-day administration of the department. Main Responsibilities ▪ Verify that all requirements are met before finalising new business proposals into policies ▪ Prepare and verify policy contracts before issuance ▪ Ensure that policy contracts are Dispatch either by post or email within internal KPIs ▪ Assist Legal & Compliance team on any related queries regarding Individual customers ▪ Prepare manual & duplicate policies ▪ Register assignment deeds & release of assignments ▪ Ensure all policy documentation is complete and compliant with underwriting guidelines ▪ Maintain accurate records in the policy administration system. ▪ Verify all Servicing Requests prior processing to ensure accuracy & compliance ▪ Process and Validate Technical and Non-Technical alterations on system together with the Endorsements ▪ Process Cancellations and Paid-Up on the system & Issue Cancellations and PaidUp letters ▪ Process reinstatements of policies ▪ Prepare & send monthly Renewal Notices ▪ Calculate and Submit Refunds instructions as & when required ▪ Process Standing Orders, Amendment of Standing order and/or Salary deductions (Internal or external check offs) ▪ Perform system testing as & when required ▪ Ensure that any Policy related documentations issued are accurate and error free ▪ Adhere to legal requirements and industry regulations MUA-INTERNAL ▪ Comply with all internal procedures put in place ▪ Process and validate changes pertaining to the administration of Group Business portfolios ▪ Assist Sales Support & Customer Service Team on customers related queries ▪ Answer queries promptly as & when required while ensuring confidentiality of information ▪ Ensure that all Yearly Statements sent to customers are accurate and issued in a timely manner ▪ Any other related tasks as assigned