We are looking for Customer Service Officers to join our team supporting UK-based payroll clients. The role is based in Mauritius and requires working UK hours. This position is ideal for someone who communicates clearly and confidently and takes pride in delivering excellent client service

Key Responsibilities:

• Serve as the main point of contact for UK payroll clients and employees

• Respond to queries via email and phone in a professional and timely manner

• Handle requests related to payroll, payslips and employee data accurately

• Work closely with the payroll team to ensure all client issues are resolved promptly

• Maintain accurate records of communication and follow-up actions

• Support administrative tasks such as data entry, document preparation and reporting

Requirements:

• Excellent spoken and written English is essential

• Strong communication skills with a professional and polite manner

• Good knowledge of Microsoft Office (Word, Excel, Outlook)

• Previous experience in customer service or administrative roles is an advantage

• Highly organized with strong attention to detail

• Able to multitask and work efficiently under pressure

• Willing to work UK hours from Mauritius

What We Offer:

• Competitive salary and incentives.

• Full training on UK payroll systems and client processes

• Opportunities for career development and progression

• Exposure to UK client operations and standards.