• General cleaning of the room:
• Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned
linen
• Remove all trash and traces of personal belongings of guest on departure from room
• Replace all bathroom amenities
• Fulfill additional guests requests ( extra bed, extra amenities or loaned items)
• Provide customer service as per the standards of the Constance group.
• Liaise with Villa staffs to ensure that incoming guest’s requirements are met.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush,
blinds, curtains etc
• Manage stock of pantry and trolley.
• Adhere to the dress, appearance and conduct codes established by the hotel.
• Monitor the progress of trainees to keep the training Housekeeper informed.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety
and security policy.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Maintain at all times Health and Safety practices:
• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle
• Use the correct materials and equipment (EX: sprayers)
• Promote Energy efficiency & Environment, and identify improvement to support the Green Globe
Policy.
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Signing in and out for keys (cards).
• Returning all keys after work.
• Returning worksheet to office.
 

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.

Description
CHML Job Description Template 3
• Experience working in remote island locations is a plus.
• Experience using industrial cleaning equipment and products is a plus.

Technical skills:
• Excellent organization skills.
• Superb customer service to our guests.
• Able to resolve guest complaints and queries promptly and in a polite manner.
• Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and
standards.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.
• Time management