The Senior Credit Controller in the FMCG sector should be focused on optimising the cash flow by managing high volume debtor portfolios, reducing bad debts and maintaining strong, professional relationships with customers.

The main responbilities of the Senior Credit Controller shall be:

• Collection & Portfolio Management: Proactively manage a large, assigned client portfolio , ensuring debt collection targets and KPIs are met.
• Credit Risk Assessment: Evaluate creditworthiness of new customers and review existing customer credit limits periodically  to minimize exposure.
• Dispute Resolution: Identify, handle, and resolve complex payment disputes and queries in collaboration with sales and customer service teams.
• Account Maintenance: Ensure accurate and up-to-date Customer Account Statements (SOA) and reconciliation, including the allocation of bank receipts.
• Reporting: Prepare daily cash collection reports, monthly aging reports, and cash flow forecasts for management.
• Policy Compliance: Ensure strict adherence to company credit policies and legal regulations.
• Leadership/Mentorship: Provide guidance, support, and training to junior credit control officers.