HSC| Diploma | degree

In this key role, you’ll be at the heart of our customer interactions. You’ll handle a variety of requests, including complex cases, and support our users with professionalism, empathy, and efficiency.

Your responsibilities include:

- Responding to customer inquiries across multiple channels (phone, email, chat, web…).

- Handling complex situations and providing personalized follow-up.

- Ensuring a smooth, positive, and memorable customer experience.

- Managing escalations and contributing to their resolution.

- Supporting and guiding new team members.

- Participating in high-value tasks and strategic initiatives.

- Managing a customer portfolio and delivering first-level support.

Profile:

This position offers an excellent opportunity for a customer-focused professional who enjoys helping others, continuously developing their skills, and making a meaningful impact.

• Full professional proficiency in French (spoken and written)
   
• You demonstrate a strong commitment to delivering excellent customer experiences.
   
• You maintain composure and a results-driven approach, even in high-pressure or complex situations.
   
• You show initiative and intellectual curiosity, with a focus on continuous improvement.
   
• You work effectively in a collaborative environment and actively contribute to knowledge sharing.
   
• You take full ownership of assigned cases and ensure their resolution in a timely and thorough manner.
   
• You are driven by continuous development, professional excellence, and value creation.
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You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.