Are you passionate about keeping end-users productive, secure, and happy in a modern hybrid workplace?

Company Description

We are – the Rank Group.

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver.

This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Look at our careers site to find out more: https://careers.rank.com/

Job Description

​​​​​​​Are you passionate about keeping end-users productive, secure, and happy in a modern hybrid workplace? Do you thrive on mastering the latest Microsoft Endpoint tools and delivering seamless device experiences across Windows, macOS, iOS, and Android?

We're looking for a talented EUC Central Team Engineer (End User Computing) to play a key role in our forward-thinking IT team. You'll own the administration, optimisation, and support of our endpoint ecosystem, helping shape a reliable, modern digital workplace that empowers our people every day.

• Administrate, maintain, configure, and upgrade device client management tooling (Microsoft Endpoint Manager, SCCM, Intune, JAMF)
• Troubleshoot & fix endpoint issues fast - connectivity, enrolment, agents, reporting problems
• Handle monthly Windows + app patching, fix vulnerabilities, and track compliance
• Build & maintain OS images, task sequences, and automated app deployments
• Provide expert 2nd/3rd line support - investigate incidents, resolve remotely, meet SLAs
• Support & configure devices - Windows 11/10, macOS, iOS/Android mobiles, laptops, printers
• Automate installations, update drivers/policies, and document processes + knowledge base
• Collaborate with business teams on software discovery and custom deployments

Qualifications

• Experience in supporting Windows 10/11, iOS and MacOS operating systems, hardware and accessories.
• Demonstrable work experience as 2nd/3rd line support or similar role
• Experience using Windows client management systems (e.g. Intune, SCCM, Endpoint Manager, )
• Knowledge of EUC Device management processes (Patch Management, Asset Management, Software Distribution, Endpoint Security)
• Understanding of Operating System Deployment automation
• Powershell/VBScript/WMI scripting technologies
• Extensive experience with Microsoft Excel for reporting and data analysis
• Experience of supporting Corporate Office environment remotely

#LI-Hybrid #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.