Constance Belle Mare Plage is seeking an experienced and passionate Spa Manager to lead our world-class spa facility. As the Spa Manager, you will be responsible for overseeing all aspects of spa operations, ensuring exceptional guest experiences, and driving the success of our wellness offerings.

Duties & Responsibilities:

Spa Operations & Standards

• Ensure the Spa, Fitness and all treatment areas are maintained to Constance standards of cleanliness, hygiene, and presentation.
• Ensure all treatment rooms are set up professionally and consistently prior to operations.
• Ensure the back reception and operational areas are fully prepared and functional at all times.
• Ensure all spa equipment and facilities are in good working order and report maintenance issues promptly.
• Ensure all keys are kept secure and strictly controlled.
• Maintain a visible presence in the Spa, engaging with guests and overseeing operations.

Stock, Inventory & Equipment Control

• Manage stock receiving, issuing, monitoring, and control of all spa products and consumables.
• Carry out weekly and monthly stock checks in collaboration with the Assistant Spa Manager.
• Monitor product usage, par levels, and expiry dates.
• Ensure timely re-ordering of all required stock in line with operational needs and budget.
• Participate in inventory taking and ensure correct use of all material and equipment.
• Ensure all procedures related to orders, billing, and stock documentation are respected.

Team Management

• Prepare and ensure staff schedules are completed at least one week in advance, aligned with occupancy and business levels.
• Establish working hours, manage attendance, and ensure staff discipline in line with company policy.
• Encourage teamwork, open communication, and a strong sense of camaraderie within the Spa team.
• Maintain open, professional, and constructive communication with all team members.
• Work closely with HR on recruitment, training, performance management, and disciplinary matters.
• Assist in planning future training and development for the department.

Organisation & Coordination

• Plan, coordinate, and control the overall Spa & Fitness Department operations.
• Apply and ensure application of standards, procedures, and SOPs as defined in the Constance Spa Operating Manual.
• Ensure compliance with hygiene, health, and safety regulations at all times.
• Work closely with all resort departments to ensure seamless guest service and operational efficiency.
• Attend and actively contribute to daily and weekly management meetings.

Financial & Cost Control

• Participate in the preparation of the Spa & Fitness Department budget.
• Follow GM/Resort Manager instructions regarding cost control, payroll, expenses, and operational charges.
• Monitor costs related to stock, equipment, staffing, and consumables.
• Make proactive suggestions to improve the profitability and commercial performance of the Constance Spa.
• Ensure revenue, billing, and collection procedures are correctly applied.

Guest Experience & Quality Assurance

• Control Spa cleanliness, ambience, and correct operation of all facilities.
• Ensure staff grooming, appearance, and behaviour meet Constance brand standards.
• Conduct daily pre-service briefings to communicate operational updates and service focus.
• Ensure staff are fully knowledgeable about spa facilities, services, and treatments.
• Actively participate in delivering a high-quality reception and guest journey.
• Ensure guests receive professional advice when selecting treatments to ensure satisfaction and promote upselling.
• Encourage personalised, professional, and warm service delivery at all times.
• Monitor guest satisfaction and take immediate corrective action when required.
• Thank guests personally when they leave and build rapport with regular clients.
• Pay particular attention to repeat and VIP guests.

Reporting & Communication

• Communicate guest comments, feedback, and suggestions to Management.
• Propose improvements to service quality, guest reception, and operational efficiency.
• Perform related duties and special projects as assigned by Management.

Qualifications

• Hold a bachelor’s degree in Spa Management, Hospitality management or related field.
• Formal training in spa therapies, wellness concepts, or beauty therapy is preferred.
• Certifications in health & safety, hygiene standards, or first aid are an advantage.

Experience

• Minimum 3-5 years’ experience in a luxury spa or wellness operation, preferably within a 5-star resort or international hotel group
• At least 2 years in a supervisory or managerial role, leading multicultural teams.

Technical Skills

• Working knowledge of various computer software programs (MS Office, Spa management software, POS)
• Extensive experience in setting up Spa salons offering beauty treatments and massages to clients.
• Sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods.
• Solid understanding of hospitality management and methods to ensure customer satisfaction.
• Proficient in managing the facility, maintaining supplies and recruiting/training staff.
• Up to date with Hotel Spa trends and best practices
• Ability meet financial targets
• Fluency in English and French are essential. Knowledge of a third language, preferably German will be an advantage.