The role involves managing front-desk operations, handling inquiries and complaints, and supporting administrative and customer service functions to ensure smooth daily operations and customer satisfaction.

Key Responsibilities

• Greet and assist visitors and customers in a friendly and professional manner

• Answer, screen, and direct incoming phone calls and emails

• Handle customer inquiries, requests, and complaints efficiently

• Provide accurate information about the organization’s products, services, and policies

• Manage front desk operations and maintain a neat, organized reception area

• Schedule appointments, meetings, and manage meeting room bookings

• Receive, sort, and distribute mail, deliveries, and correspondence

• Maintain customer and visitor records, logs, and databases

• Escalate complex customer issues to relevant departments when necessary

• Follow up with customers to ensure resolution and satisfaction

• Perform administrative tasks such as data entry, filing, and document preparation

• Support internal teams with communication and coordination