Organized and proactive professional with experience in planning and coordinating daily and monthly operations, customer communication, and service scheduling.

Responsibilities

• Planning (Monthly, daily adjustment & replanning)
• Sending service intimation email/WhatsApp (Inform client on service date)
• Daily briefing and debriefing with the team leaders
• Call client for feedback
• Renewal of contract (Sending the renewal offer, follow up calls & get renewal done)
• Attend to customer complaints, queries and plan complaint service
• Follow up of equipment sent for repairs
• Ensure the delivery of materials
• Monitoring the stock and re order of material when needed
• Prepare wages and attendance for technician

Qualification

• SC/HSC
• Good at MS office, Excel