Our client in the financial sector is seeking to recruit an experienced and driven Manager - Motor Claims to manage day-to-day motor claims operations within the General Insurance business.

The role is responsible for ensuring efficient claims handling, cost control, regulatory compliance, and high levels of customer satisfaction, while leading and developing technical claims teams.

Responsibilities:

• Manage end-to-end motor claims operations, ensuring claims are assessed, processed, and settled accurately, fairly, and within agreed turnaround times.
• Supervise and support claims teams, providing technical guidance on complex, high-value, or disputed claims.
• Ensure compliance with internal policies, delegated authorities, and regulatory requirements.
• Monitor claims performance, loss trends, turnaround times, and leakage, and implement corrective actions where necessary.
• Manage relationships with garages, surveyors, loss adjusters, and other service providers, ensuring service quality and cost effectiveness.
• Contribute to process improvements, system enhancements, and continuous improvement initiatives.
• Prepare management reports and provide insights on claims performance and operational risks.

Profile:

• Professional qualification in Insurance (CII) or a Degree in finance, or a related field.
• Minimum 7 to10 years' experience in motor insurance claims, including at least 3 to 5 years in a supervisory or managerial role.
• Strong technical knowledge of motor claims handling management.
• Proven ability to manage and motivate technical teams in a high-volume operational environment.
• Strong analytical, organisational, and problem-solving skills.
• Strong communication and negotiation skills, with a good ability to build effective relationships with clients.