Our client in the financial sector is seeking to recruit a highly skilled and experienced Lead to join the Motor Insurance team within General Insurance Operations.

Responsibilities:

• Lead and oversee end-to-end motor claims operations, ensuring timely, fair, and compliant settlement.
• Provide technical leadership on complex, high-value, and disputed claims.
• Oversee and strengthen motor underwriting processes, risk assessment, and pricing discipline.
• Develop and implement motor underwriting strategies aligned with policies, actuarial assumptions, and emerging risks.
• Manage recovery processes, including subrogation and third-party recoveries, to optimise claims cost.
• Ensure effective risk management, controls, and regulatory compliance across claims and underwriting.
• Lead, mentor, and manage technical teams to drive operational efficiency and service quality.
• Collaborate with internal stakeholders to improve process efficiency, customer satisfaction, and governance.
• Assess product performance, identify improvement opportunities, and recommend enhancements to products and services.
• Ensure robust controls and processes are in place and escalate deviations or risks as needed.
• Collaborate with cross-functional teams to drive process efficiencies, customer satisfaction, and regulatory compliance.
• Oversee relationships with garages, surveyors, loss adjusters, and other service providers to ensure cost control, service quality, and contractual compliance.
• Monitor and approve service provider payments in line with agreed terms, controls, and delegated authorities.

Profile:

• Professional qualification in CII, Master or Degree with over 10 years of work experience in the insurance/ Motor Insurance or related financial services domains functions including minimum 7 years in a leadership role.
• Demonstrate strong technical, process and system know how.
• Strong communication and negotiation skills, with a good ability to build effective relationships with service providers.
• Proven ability to lead and manage large technical teams.
• Strong organizational skills with business-oriented thinking and delivery capabilities.