Customer Service Representative - Membership Ensure both the Direct and Agent mailboxes are consistently up to date Acknowledge and respond to all membership-related queries from members and agents within the service level agreements (SLA) set by Team Leader

Customer Service Representative - Membership

• Ensure both the Direct and Agent mailboxes are consistently up to date
• Acknowledge and respond to all membership-related queries from members and agents within the service level agreements (SLA) set by Team Leader
• Provide accurate information and guidance on membership processes, requirements, and status updates
• Monitor and ensure the administrative team operates within SLA for all membership administrative tasks such as updating members’ details, cover letter, tax certificates and/or travel embedded
• Ensure that all membership applications and supporting documents comply with internal policies, regulatory standards, and data protection requirements
• Follow up with clients, agents, or internal teams for missing or non-compliant documents.
• Immediately flag any discrepancies, risks, or compliance concerns to the Team Leader
• Conduct daily briefings with Senior Customer and Administrative Officer on pending tasks, priorities, and operational updates
• Promptly escalate and inform the Team Leader of any complaints or issues requiring immediate attention
• Provide support to colleagues and act as a backup during staff absences to ensure service continuity
• Actively participate in new projects, initiatives, and process improvement activities related to membership services
• Perform any other cognate duties related to membership administration, compliance, and customer service as assigned

Qualifications and Experience:

• Higher School Certificate (HSC) OR equivalent
• Degree Holder and/or 1 year experience in insurance field will be advantageous
• Have good communication and interpersonal skills
• Be a team player
• Be able to work under pressure to meet tight deadlines
• Be conversant with MS Office Tools

_{he Company reserves the right:}

    _{1. To convene only the best qualified candidates to participate in the selection exercise.}

    _{2. Not to make any appointment following this advertisement}