Manage and oversee Distribution crew members while planning, scheduling, and dispatching deliveries efficiently based on customer requirements and available resources. Ensure close supervision of all deliveries to maintain compliance with schedules, operational procedures, and service standards.

• Supervise Distribution Field Officer and manage Distribution crew (D/S & Sales Attendants)
• Record attendance, manage leave, handle grievances, and escalate issues as needed
• Address absenteeism, lateness, injuries with HR; arrange late transport
• Support recruitment, induction, and assessment of new crew members
• Monitor Taxi contractors’ compliance (procedures, grooming, conduct)
• Plan and prepare delivery loads based on orders, routes, timelines, and resources
• Dispatch orders on correct delivery days; group orders to avoid multiple deliveries
• Allocate trips fairly across D/S, PBL, Taxi fleet, and balance truck usage
• Plan full-truck deliveries for key customers; ensure cubage limits are respected
• Finalise and upload loads (Basis & B-Mobile) within required timelines
• Prepare delivery lists and supporting documents
• Manage late/additional orders and empty crate deliveries
• Plan and follow up on collection of empties, damaged goods, and crates on loan
• Track undelivered orders, reprocess when required, and report data corrections
• Ensure timely trip starts and resolve resource or equipment issues
• Monitor trips, delivery sequence, and truck turnaround times
• Liaise with Distribution, Sales, Tel-Sell, and Communications teams on delivery issues
• Inform customers of delays to maximize OTIF performance
• Report incidents and complaints to CRU/HR
• Ensure timely remittance of delivery documents and cash handling compliance
• Coordinate with Settlement team on cash discrepancies and product variance