The position balances structured office coordination with frequent store visits, with a strong focus on customer experience, store excellence, brand consistency and sustainable sales performance.

Key Responsibilities

Customer Experience & Store Excellence

• Ensure all stores comply with brand standards and maintain high visual and operational quality
• Monitor customer feedback and address service gaps
• Coach store teams on effective customer interactions and service excellence

Sales Performance & Retail Excellence

• Support sales initiatives and promotional campaigns
• Monitor KPIs and sales performance across stores
• Identify performance gaps and coach teams on upselling and cross-selling techniques

Marketing & Campaign Execution

• Implement in-store marketing promotions and campaigns
• Ensure accurate merchandising and visual presentation
• Collaborate with marketing teams and collect feedback on campaign effectiveness

Store & B2B Relations

• Act as a liaison between retail stores and corporate teams
• Build strong relationships with store managers and key stakeholders
• Support B2B partnerships, events, and promotional activities

Operational Oversight

• Conduct regular store visits and audits
• Track, analyze, and report KPIs
• Identify trends, recurring issues, and contribute to continuous improvement plans

Team Coaching & Influence

• Mentor and guide store teams
• Promote best practices and operational consistency
• Build trust and engagement to drive performance and results

Qualifications & Experience

• Bachelor’s degree in business, Marketing, Retail Management, or related field or Diploma-level qualification in sales.
• Minimum 2 years of relevant retail experience
• Sales or Customer Experience certifications are an advantage

Skills & Competencies

• MS Office (Excel, PowerPoint, Word)
• Retail reporting and KPI tracking
• Marketing campaign management tools (e.g., Canva)
• Visual merchandising tools

Candidate Profile

• Proven experience in retail operations and sales
• Strong coaching, influencing, and communication skills
• Comfortable managing store relationships, B2B initiatives, and cross-functional collaboration
• Analytical, practical, and solution-oriented mindset
• Proactive, hands-on, results-driven, and service-oriented

• Valid driver’s license and own car preferred

About Us

Mathieu Opticien is a leading name in vision care in Mauritius. With a network of 18 stores i.e 16 across Mauritius, 1 in Rodrigues, and 1 online store and a team of 16 qualified eye care professionals, we are committed to delivering high-quality customer service, advanced eye health solutions, and a warm, personalised experience to every patient.

Management reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement.