A St. Regis Waiter exemplifies the brand's signature service philosophy of "Exquisite Moments, Celebrated Traditions" by delivering anticipatory, personalized, and flawless dining experiences that exceed guest expectations in an ultra-luxury environment.

Core Responsibilities

Signature Service Excellence

• Deliver the brand's hallmark anticipatory service by reading and responding to guest needs before they are expressed
• Provide personalized, attentive service that reflects the brand’s commitment to creating bespoke experiences
• Maintain impeccable grooming standards and professional appearance at all times
• Demonstrate refined etiquette, discretion, and grace befitting a luxury establishment
• Create memorable moments through thoughtful gestures and attention to detail

Guest Engagement & Service

• Welcome guests with warm, genuine hospitality and escort them to tables with proper etiquette
• Present menus with detailed knowledge of ingredients, preparation methods, wine pairings, and allergen information
• Make educated recommendations based on guest preferences and dietary requirements
• Take orders with precision using proper order-taking techniques
• Serve food and beverages following luxury service standards and proper timing
• Anticipate guest needs throughout the dining experience
• Handle special requests and resolve concerns with grace and efficiency

Food & Beverage Expertise

• Maintain comprehensive knowledge of all menu items, including seasonal changes and chef specialties
• Demonstrate extensive wine knowledge and ability to recommend appropriate pairings
• Understand and articulate cooking techniques, ingredients, and flavor profiles
• Stay informed about current culinary trends and local/regional specialties
• Properly present and describe each course with enthusiasm and accuracy

Operational Excellence

• Execute flawless table service according to the brand standards and specific restaurant style
• Perform mise en place and ensure station is fully prepared before service
• Maintain pristine table settings with attention to detail
• Coordinate seamlessly with kitchen, sommelier, and support staff
• Input orders accurately into systems
• Process payments discreetly and accurately
• Maintain cleanliness and organization of service areas to luxury standards

• Put People First: Prioritize guest satisfaction and team collaboration
• Pursue Excellence: Strive for perfection in every interaction
• Embrace Change: Adapt to evolving guest needs and preferences
• Act with Integrity: Maintain honesty and ethical conduct
• Serve Our World: Demonstrate environmental and social responsibility

Required Qualifications

Experience & Education

• Minimum 2-3 years of fine dining or luxury hotel restaurant experience required
• Prior experience in a luxury property strongly preferred
• High school diploma or equivalent; hospitality degree or certification a plus
• Food safety and alcohol service certifications as required by local regulations

Skills & Competencies

• Exceptional interpersonal and communication abilities
• Polished, professional demeanor with refined social skills
• Mastery of luxury service standards and proper etiquette
• Strong wine and spirits knowledge; sommelier training preferred
• Fluency in English; additional languages highly valued
• Acute attention to detail and commitment to perfection
• Ability to remain composed under pressure during high-volume service

Personal Attributes

• Genuine passion for hospitality and creating exceptional experiences
• Anticipatory mindset with intuitive guest service abilities
• Discretion and respect for guest privacy
• Impeccable grooming and professional presentation
• Team-oriented with collaborative spirit
• Flexibility and adaptability to changing situations
• Commitment to continuous learning and self-improvement

Working Conditions

• Flexible schedule including evenings, weekends, and holidays
• Fast-paced luxury dining environment
• Extended periods of standing and walking
• Interaction with high-profile and discerning international clientele

Performance Standards

• Guest satisfaction scores and positive feedback
• Consistency in delivering the brand’s service standards
• Upselling and revenue generation
• Team collaboration and support
• Adherence to brand and operational standards
• Professional development and growth