Customer Security Operation

 

Bedrijfsomschrijving

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Hosting, Messaging, Security Solutions and networking technologies.

The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by L1 team, you will have the possibility to work with our L2 support team or even our L3 Engineers team located in France and throughout the world.

To Perform remote monitoring activities on servers, platforms, and relative equipments so as to identify potential impacts on customers IT solution and solve them accordingly

To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.

To analyze these issues and to fix them using the tools, and processes available.

To participate in the evolvement of the processes taking into account customer requirements.

To work closely with the monitoring team located in Mauritius or France

About you

Soft Skills :

Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

Arbeidsvoorwaarden

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Sollicitatieprocedure

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.