To support the Pension administrator in handling day to day queries and tasks.

Job Purpose

To Carry out a range of duties to ensure that the records and data held within the Pension department and on the administration, system is fit for purpose. Support the Pension administrator in handling day to day queries and tasks. To provide an excellent service to your clients, internal or external, demonstrating passion for client satisfaction by providing a high quality, speedy, and complete administrative service. To meet the company standards and service level agreements required and to ensure processing is completed in accordance with defined policies, processes, and procedures, and in accordance with the relevant regulatory requirements.

Main duties

• Processing requests in line with the company’s checklists and procedures.
• Inputting and updating the Company’s system with any changes to our members’ records and ensuring the system is always kept updated.
• Maintaining client records accurately and in line with company and regulatory requirements.
• Be an effective and reliable point of contact for third parties constantly striving to provide an excellent customer experience.
• Assisting with the processing of day-to-day requests and instructions received from servicing office and third parties.
• Responding to general queries and following through on any requests received.
• Liaising with third parties in connection to pension requests and queries on our members’ investment policies.
• Assisting the team with ad hoc projects as required.
• Sorting of incoming emails and deliver it to the intended recipients
• Any other related or ad hoc duties as may be requested from time to time by the Team Leader

Qualification, Experience and Skills

• Bachelor degree in the related field
• Good knowledge of Microsoft Office tools
• Good communication skills in English and French
• Good organisational and interpersonal skills
• Accurate with good attention to detail
• Be flexible and ability to adapt easily
• Strong commitment to organisation effectiveness and service delivery
• Proactive approach to work
• Ability to multi-task and work under pressure
• Good time management skills

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business.

The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company.  We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else.

Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.