IT Support Engineer
- Moka
- Not disclosed
- Permanent
- Added 13/11/2025
- Closing 11/12/2025
IT Support Engineer
The IT Support Engineer is responsible for providing Level 1 and Level 2 technical support to internal users and clients, ensuring the stability, security, and performance of IT systems. This role involves maintaining hardware and software infrastructure, resolving technical issues promptly, and assisting in the administration of Microsoft 365 and server environments.
Key Responsibilities :
- Provide Line 1 and Line 2 support to users
- Handle and process ibound IT Support requests through the ticketing system and phone calls
- Support onsite clients in the local office with all IT related issues.
- Administer and maintain Microsoft 365 environments (user accounts, licenses, mailboxes etc)
- Manage and support Microsoft Windows Servers, including Active Directory administration.
- Provide desktop and server support, including installation, configuration, and maintenance.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Perform daily monitoring of core services, ensuring successful backup operations and recovery procedures.
- Conduct routine system health checks to ensure IT systems' reliability and performance
- Utilize network and asset monitoring tools to detect and resolve potential issues.
- Participate in backup and disaster recovery planning and execution.
- Perform malware remediation and ensure proper endpoint protection
- Provide basic VoIP system support and troubleshoot communication-related issues.
- Maintain accurate records of support requests, action taken, and outcomes in the ticketing system.
- Contribute to continuous improvement of IT systems, documentation and process.
Required skills & Experience:
- Proven experience in Microsoft 365 administration
- Strong knowledge of Active Directory management and Group policies
- Experience providing Windows PC and Server-side remote support
- Familiarity with network and asset monitoring tools.
- Understand of Backup and Disaster Recovery procedures
- Experience in Malware remediation and cybersecurity best practices
- Knowledge of VoIP systems and basic troubleshooting
- Excellent problem-solving and analytical skills.
- Ability to manage multiple tasks efficiently and meet deadlines
- Strong communication skills in english
- Ability to work independently and collaboratively within a team
Hidden Company
- SOCOTA Phoenicia Business Park, Sayed Hossen Road,, Solferino - Phoenix,, Mauritius