We are looking for an enthusiastic Assistant Guest Relations Manager - German Speaking to join our team.
What you’ll do:
Deliver personalized service to all guests, with a focus on our German-speaking clientele.
Handle guest feedback and resolve issues promptly and professionally.
Coordinate with all departments to ensure a seamless guest journey.
Maintain guest profiles and preferences to enhance future stays.
Assist in training and motivating the Guest Relations team.
What We’re Looking For:
Proven Experience in Guest Relations, Front Office, or hospitality roles.
Strong communication and problem-solving skills.
A genuine passion for service and guest satisfaction.
Flexible to work shifts, weekends, and public holidays.