The Relationship Manager – Business Banking will be responsible to assist in achieving the Bank’s growth and profitability.

The Relationship Manager – Business Banking will be responsible to assist in achieving the Bank’s growth and profitability. The Manager will be required to conduct business reviews, sales research and customer relationship developments using market and industry information, risk management of the portfolio and ensure clients are satisfied with their products and services.

KEY RESPONSIBILITIES:

• Ensure sales optimization of all bank’s product.
• Manage a portfolio of Business Banking clients with a view of developing mutually beneficial business opportunities.
• Maintain Relationship Plans/Account strategy contact with customers is prioritized.
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee.
• Approach, negotiate terms of contract with corporate prospects.
• Submit weekly sales performance reports.
• Liaise with internal support departments to ensure that all requests are being attended.
• Cultivate appropriate operational relationships with customers across functions and ensure customer satisfaction through ongoing relationship development.
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies.
• Create networks with key decision makers internally and externally.
• Identify and implement appropriate lending structures to meet customer’s needs.
• Determine products that are most effective in meeting customers’ needs.
• Develop internal relationships that enable the deployment of appropriate products which will drive revenue from existing and new customers.
• Provide direction to Product/ Treasury and Marketing team for the introduction of new products and services to target new market opportunities.
• Develop and maintain close working relationships with customer service teams to ensure that corporate clients are managed within agreed service levels.

PREREQUISITES:

• Relevant bachelor’s degree or equivalent qualification acceptable to the Bank.
• Minimum 5 years’ working experience in the Banking or Finance industry and proven sales abilities and relationship management will be an advantage.

SKILLS:

• Strong at delivering high level of customer satisfaction, able to apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.
• Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.
• Able to work under pressure.
• High levels of integrity and confidentiality.
• An understanding of Regulatory guidelines and credit risk policies & well versed with banking regulations, guidelines, policies and procedures.
• Knowledge of Banking Procedures and preferably an understanding in credit analysis.
• Strong credit, accounting, analytical skills and report writing skills.
• Strong computer proficiency with Microsoft Office.
• High interpersonal skills.